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Everything Handmade in Austin, Texas

Shipping Information

please let us know if you require any special shipping needs in the notes section at checkout and we will do our best to accommodate you. you can also email us at info@hattonhenry.com with any details and we will get back to you promptly.

 

PLEASE NOTE

the customer accepts responsibility for any missing and/or lost packages. all items will be packaged and shipped with extreme care.

domestic shipping is currently FREE for all orders over $150.00. although, we have the right to revert free shipping at any time. allow 5-9 business days for your order to arrive. 

tracking information will be sent once the order has been processed and shipped. orders placed over a weekend will be shipped the following business week.

hatton henry will ship all items labeled as pre-sales once the item is available. your card will be charged at the time of your order. you will receive an email confirmation when your order ships. hatton henry cannot accommodate rush shipping terms until items are in stock and once pre-sales have ended.

in addition to our shipping charge, international shipments will be shipped DDU (Delivery Duties Unpaid) and you will be required to pay any customs and fees due at the time of entry.

RETURN INFORMATION

we hope you love your new item, but if you are dissatisfied in any way, we will gladly accept returns on full price items when postmarked within 7 days of order delivery. the returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. we reserve the right to deny any return. returned items must have the original tags attached and must be accompanied with a copy of the receipt. returns will be processed within one week of receipt. refunds are credited to the original form of payment minus the cost of shipping.

need a different color/item? domestic orders may be exchanged free of charge once original item purchased has been returned. 

sale items, along with product purchased using any promo code are exchange only. sale items purchased using a discount code are final sale. 

jewelry, fragrances, & apothecary are final sale. 

if eligible for exchange, packages must be postmarked within 7 days of order delivery.

to return merchandise, please send us an email at info@hattonhenry.com

please note we do not currently accept any price adjustments.

 

PLEASE MAIL ALL RETURNS/EXCHANGES TO:

hatton henry - returns
7302 broken arrow lane
austin, TX 78745

 

customers are responsible for all additional shipping costs for returns and exchanges. hatton henry does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to hatton henry.

 

TERMS OF SERVICE

sales tax is charged on orders shipped within Texas at our local tax rate.

hatton henry does not guarantee the availability of any items listed on hattonhenry.com. if the item selected for purchase is not available, we will contact you as soon as realized to notify you of the cancellation.

all prices listed are accurate to the best of our ability. in the instance that an item has been listed incorrectly, hatton henry reserves the right to refuse sale at the incorrect price and will offer the item at the corrected price.

 

upon placing an order, a receipt is automatically generated confirming the purchase intent.  this receipt does not become a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraud, discovery of an incorrect price, or any other reason we see fit. if your credit card has already been charged and your order is cancelled, hatton henry will issue a credit to your account in the amount of the purchase.

any and all current and prior content on this site is owned by hatton henry and cannot be reproduced in any way without the written consent of hatton henry.

 

PRIVACY POLICY

we respect your right to privacy. hatton henry will not sell or share your name or personal information.